Pop quiz time!

What’s your most important responsibility as a small to mid-size business owner or executive?

If you’re like most entrepreneurs these days, your answer likely revolved around your customers. Without satisfied customers who return to purchase your good or service again and again, there’s very little hope that you can increase revenue levels over time. And without dependable income that exceeds your expenses, how will you ever grow and thrive?

Customer service is absolutely vital to the survival of every business, from the biggest corporations down to the smallest mom and pop shops. If your customers aren’t happy, they won’t return and they’ll likely damage your reputation in the eyes of other potential customers.

Now, you might be wondering why a factoring finance company is going on and on about customer service. It’s because we’ve seen the way that unsolved cash flow problems saps business owners of their ability to serve their customers, and we don’t want that to happen to you.

Keep reading to discover multiple ways that factoring services from The Commercial Finance Group in Atlanta can help you continue to provide superior customer service.

Many Small Businesses Harbor Misconceptions About Factoring

For some reason, we’ve noticed that small to mid-size business owners tend to be hesitant when it comes to hiring factoring companies. As we discussed in a previous post, there are several myths that seem to circulate through entrepreneurial circles, preventing business owners from taking care of factoring finance solutions that could help their company. Read more about these misconceptions here.

For now, suffice to say that a factoring company’s main goal is to help your business succeed by providing cash flow solutions. When you take advantage of our factoring services at the first sign of cash flow problems, we’ll deliver the following benefits, which can help you to immediately improve your customer service.

When You Choose Factoring From CFG, You’ll Enjoy:

Professional Collection Of Unpaid Invoices

One misconception that businesses often have about factoring is that it only works because their customers are subjected to constant collection calls. Let us be clear, factoring companies are not collection agencies. When we acquire your unpaid invoices, we take it upon ourselves to establish and maintain customer confidence, because we know that’s the best way to encourage prompt payment.

“Perhaps factoring companies achieve better collection results because customers realize that if they don’t pay promptly it could directly affect their own credit ratings. Maybe it’s just a question of having systems, or simply the fact that they ask to be paid!” writes Glen Ownby II for LinkedIn.

Without the need to worry about the uncomfortable process of collecting unpaid invoices on your own, you’ll have the time and energy to focus on keeping your other customers satisfied.

A Path To Growth Without Debt

As we’ve addressed in previous blogs, factoring isn’t only a service used by companies that are in financial trouble. Those experiencing or seeking rapid growth may also take advantage of factoring finance as a way to manage cash flow problems without long-term debt. When you’re not worried about where money for bills is coming from, or how you’re going to make your bank loan payment for the next 15 years, you’ll have the ability to focus on the goods and services that got you here in the first place.

Professional, Forward-Thinking Reputation

When you choose to start factoring your receivables, we’ll work with you to send out a Notice of Assignment to all affected customers. The letter will state that the factoring company has been hired to facilitate a period of growth for your company, and that nothing has changed besides the address to which they should send their payment. This often impresses customers, clients, and vendors, as they realize that you’re growing and hiring professional assistance to help you grow efficiently.

Want to provide the best possible customer service? Contact The Commercial Finance Group for factoring finance today.